Privacy Policy

Effective date: [Insert Effective Date]

Rooted Spine & Sport — Personalized chiropractic care in Houston / Memorial (77024)

At Rooted Spine & Sport ("we," "our," or "us"), your privacy matters. This policy explains what information we collect, how we use it, and how we protect it when you receive care in our clinic or use our website.

1. Information We Collect

We may collect the following types of information:

• Personal information: name, date of birth, address, phone number, and email.
• Health information: medical history, symptoms, diagnoses, treatment notes, and other information necessary to provide care.
• Payment information: billing and insurance data needed to process payments and claims.
• Website data: non-identifying technical data such as browser type, device, IP address, and pages visited (collected via cookies and analytics).

2. How We Use Your Information

We use information about you to:

• Provide and coordinate your chiropractic care.
• Schedule appointments and send appointment reminders.
• Process payments and submit insurance claims, when applicable.
• Communicate with you about care, follow-ups, and clinic updates (with your consent where required).
• Improve our services, website experience, and clinic operations.

3. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your information. Access to patient records is limited to authorized personnel who require the information to perform their job duties. We follow applicable standards including HIPAA for the protection of medical information.

4. Sharing Your Information

We do not sell or rent your personal information. We may share information in limited circumstances:

• With other healthcare providers involved in your care.
• With insurers for claims and payment processing.
• When required by law (for example, public health reporting or court orders).
• With service providers who support clinic operations (e.g., billing processors, electronic health record vendors) under strict confidentiality and security agreements.

5. Your Rights

You have certain rights regarding your health information. These may include the right to:

• Access and request copies of your health records.
• Request corrections to inaccurate or incomplete information.
• Request restrictions on certain uses or disclosures (we will consider reasonable requests).
• Withdraw consent for certain communications (where applicable).

To exercise these rights, please contact our Privacy Officer using the contact details below.

6. Cookies & Online Tracking

Our website uses cookies and similar technologies to improve your browsing experience and to analyze site traffic. You can control or disable cookies through your browser settings, but some site features may not function properly if you do so.

7. Third-Party Links & Services

Our site may contain links to third-party websites and services (for example, online booking, payment processors, or maps). We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing personal information.

8. Data Retention

We retain patient records and related information for the period required by law and professional guidelines. When information is no longer needed, we dispose of it securely.

9. Changes to This Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date. Significant changes will be communicated to patients when appropriate.